Service

Service Request Form

Note: We will contact you once we have received your request to schedule prompt service

Fields marked with * are required.

Customer Information
Company Name:
*Contact Name:
*Phone:
Fax:
*Email:
*Address:
Address 2/Suite No.:
*City:
*State:
*Zip Code:
How did you hear about us?
Device Information
*Type of Device:
If "Other" please specify:
*Model:
System Version:
*Serial Number:
Aproximate Age:
*Is the equipment under warranty?	Yes No
Have you contacted the manufacturer?	Yes No
*Did you purchase this from Jessi Group?	Yes No
*Has the equipment recently been serviced by anyone else?	Yes No
If so, when?
*Have any modifications been made to the equipment: (i.e. RAM added, software install, external device, etc.)	Yes No
If so, what modifications were made?
*Do you have any external devices connected to the equipment?	Yes No
If so, please describe them:
*Please describe your symptoms:
What have you tried so far?
*I understand the on-site service rate is $115 per hour	Yes No
Disclaimer
All Apple out-of-warranty parts claims will incur a shipping charge of $7.95, no exceptions All warranty items not purchased from Jessi Group will be charged a one hour minimum for a service call, no exceptions Warranty work-- Jessi Group is not responsible for misdiagnosis by the manufacturer. Only hardware is covered under manufacturer warranty. Software Service-- Software service IS billable, and you will be required to pay our one hour minimum service rate of $115 per hour plus $45 travel for service at your location, or $75 per hour for service at our office. All third party equipment will be handled and serviced as per manufacturer terms and conditions packaged with the products. However any shipping or expediting will incurred a fee,and is the responsibility of the customers. Software problems are not covered by warranty. Out of warranty work-- All labor incurred for out of warranty work is treated as service hours. Equipment (under 40 pounds) not repaired on-site will be shipped by Jessi Group via second day air UPS to the manufacturer. Larger pieces will be shipped via alternate air freight services. All freight is billable as part of the repair costs to the Customer. Turnaround time will vary by manufacturer. Freight and third-party repair charges shall be billed to Customer COD. If equipment cannot be repaired it will be returned to the Customer with detailed documentation of all work performed, expenditures to date, and a technical evaluation of the serviceability of the item. It is the responsibility of the Customers to provide suitable replacement for unrepairable equipment. Return Policy-- Any non-defective (unopened) returns will incur a 20% restocking fee. No returns on open boxes, exchange only. NO returns on Software. NO refunds, NO Charge Backs on Credit Cards, STORE CREDIT ONLY. Shipping and handling charges ARE billed to the Customer. Estimates-- Estimates will be billed as on-site service. If you choose to go with our quoted recomendation, we will apply 50% of the price of the estimate towards your purchase.
By clicking "Submit" you certify that you have read, and agree to the above disclaimer

By clicking "Submit" you certify that you have read, and agree to the above disclaimer