Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.
Click the button below to use the serial number checker to see if your device qualifies for this program. If your 13-inch MacBook Pro (non Touch Bar) has an eligible serial number, Apple will replace the battery, free of charge.
This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.
Choose one of the service options below to have your battery replaced. Your 13-inch MacBook Pro will be examined prior to any service to verify that it is eligible for this program and in working order. Service may take 3-5 days.
- Bring your MacBook Pro into Mac-Ave – Start your repair request here
- Other Apple Authorized Service Provider – Find one here
- Make an appointment at an Apple Retail Store. Note: Your device may be sent to the Apple Repair Center.
- Mail in your device to the Apple Repair Center.
To prepare your MacBook Pro for service, please backup your data.
Note: If your 13-inch MacBook Pro has any damage which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.
This worldwide Apple program doesn’t extend the standard warranty coverage of the 13-inch MacBook Pro.
If you believe your 13-inch MacBook Pro was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.
The program covers affected MacBook Pro models for 5 years after the first retail sale of the unit.