Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on. Apple will repair eligible devices, free of charge.
Affected units were sold between September 2017 and March 2018 in Australia, China, Hong Kong, India, Japan, Macau, New Zealand, and the U.S.
If your iPhone 8 has an eligible serial number, Apple will repair it, free of charge. Use the serial number checker below to see if your device qualifies for this program.
This program does not affect iPhone 8 Plus models or other iPhone models.
Service process
Choose one of the service options below to have your iPhone 8 repaired. Your iPhone will be examined prior to any service to verify that it is eligible for this program. In all cases, your iPhone will be sent to an Apple Repair Center for service.
- Bring your iPhone into Mac-Ave – Start your repair request here
- Other Apple Authorized Service Provider – Find one here
- Make an appointment at an Apple Retail Store. Note: Your device may be sent to the Apple Repair Center.
- Mail in your device to the Apple Repair Center.
Before service, backup your iPhone to iTunes or iCloud. Learn more about preparing your iPhone for service.
If your iPhone 8 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
Additional Information
Apple may restrict or limit repair to the original country or region of purchase.
This Apple program doesn’t extend the standard warranty coverage of the iPhone 8.
The program covers affected iPhone 8 devices for 3 years after the first retail sale of the unit.
