Sonos News: End of software updates for legacy products

Jan 24, 2020 | News and Updates | 0 comments

If you have an older Sonos product you may have received a message in your Sonos app or an email from Sonos regarding the end of software updates for some products in your system. In May, the following products will be classified as legacy products and no longer receive software updates and new features.

  • Connect
  • Connect:Amp
  • Play:5 (Gen 1)
  • Bridge

Any legacy product you own will still work and will receive bug fixes and security updates from Sonos, however, they will not receive new feature updates. Over time this may disrupt access to services and overall functionality.

At the moment, come May, systems with legacy products will not receive feature updates. Sonos is working on a solution that will allow modern products and legacy products to work together on the same system while allowing modern products to stay up-to-date with the latest features.

“While we have a lot of great products and features in the pipeline, we want our customers to upgrade to our latest and greatest products when they’re excited by what the new products offer, not because they feel forced to do so. That’s the intent of the trade up program we launched for our loyal customers.”
Patrick Spence

CEO, Sonos

We understand that this may be difficult for you and want to ensure that you understand your options and get all your questions answered.

As a Sonos dealer, we’d be happy to walk you through the best options for your Sonos System. Please contact us if you have any questions.

Through the Trade Up Program, we are offering a 30% discount on all Sonos products (even the new ones) when you bring in any of the following products: Connect:Amp, Connect, Play:5 (Gen 1). You will receive a credit for 30% off a single product for each device you choose to upgrade.

These new products provide even better sound and have all of the latest features. Connect:Amp, Connect, and Play:5 (Gen 1) lack some capabilities that many customers ask for, Such as Airplay 2 and voice control.

We strongly encourage you to take advantage of this great opportunity and upgrade to a better listening experience. Please contact us if you would like to trade up your players, schedule an install, or learn more about the program.

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