Apple has discovered a bug in a recent macOS Big Sur and macOS Catalina update that caused some MacBook Pro 2016 and MacBook Pro 2017 laptops from charging past 1%.
If your MacBook Pro 2016 or MacBook Pro 2017 is running macOS Big Sur or macOS Catalina and the battery health status is showing “Service Recommended” then complete a Support Ticket and bring your MacBook Pro 2016 or MacBook Pro 2017 in for us to see if it qualifies for a free battery replacement.
For more information visit https://support.apple.com/en-us/HT212163
Check battery health
To determine if your battery needs service, check the battery health:
- In macOS Big Sur, choose Apple menu > System Preferences, click Battery, select Battery in the sidebar, then click Battery Health.
- In macOS Catalina or earlier, hold the Option key and click the battery icon in the menu bar to reveal the battery status menu.
Apple has also released a macOS update that prevents this issue from happening to other 2016 and 2017 MacBook Pro computers. Please update to macOS Big Sur 11.2.1 or later or install the macOS Catalina 10.15.7 supplemental update.
Update macOS
Choose System Preferences from the Apple menu , then click Software Update to check for updates. Look for macOS Big Sur 11.2.1 or later or macOS Catalina 10.15.7 supplemental update.
Identify your computer’s model
Choose Apple menu > About This Mac. 2016 and 2017 MacBook Pro models are listed below:
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
Visit https://support.apple.com/en-us/HT212163 for Apple’s official announcement about the issue.
