We want to bring your attention to a recent surge in fake tech support scams targeting Apple users.

These scams often begin with a pop-up message that appears while you’re browsing the internet. The message typically warns that your Mac has a virus and instructs you to call an Apple Support number displayed on the screen. Sometimes, the pop-up might also play an alarming audio recording to grab your attention or even take over your entire screen, making it difficult to navigate away.

Please be aware that these types of messages are fraudulent. There is nothing wrong with your Mac, iPhone, or iPad. Your devices do not have a virus, and no one has remote access to them. The only way scammers can gain access to your computer is if you call the provided number and follow their instructions to grant them access.

If you encounter a virus warning message or any notification instructing you to call a support number while using your Mac, remain calm. Understand that your computer is safe, and the message is merely an ad from a website attempting to deceive you.

To protect yourself:

  • Do not call the phone number provided.
  • Close the pop-up message or the browser window.

To Close a Browser Window On a Mac

  1. Move your cursor to the top of your screen.
    • If you don’t see your cursor, keep moving it to the top. Even if it’s hidden by the ad, your cursor is there.
  2. Locate the menu bar with the Apple logo.
    • The menu bar should appear at the very top of your screen.
  3. Open the View menu.
    • Click on “View” in the menu bar.
  4. Click “Exit Full Screen”
    • If you see “Enter Full Screen” instead, do not click it. Just proceed to the next step.
  5. Open the File menu.
    • Click on “File” in the menu bar.
  6. Click “Close Window”
    • This action will attempt to close the browser window with the ad.
  7. Confirm action in system pop-up
    • You might see a message asking if you’re sure you want to leave or close the webpage. Click any button that confirms the action, such as “Continue,” “Proceed,” “Close Window,” “Close Page,” or similar.
  8. Resume normal use.
    • The fake tech support ad should now be gone, and you can continue using your computer as usual.

To Close a Browser Tab On an iPad or iPhone

  1. Tap the two overlapping squares in the right corner.
    • This icon represents the tab switcher in Safari. It will show all your open tabs.
  2. Tap the X on the tab or window that contains the fake ad.
    • Look for the tab or window containing the fake tech support ad and tap the “X” in the top right corner of the tab to close it.
  3. Tap the + icon to create a new tab and continue web browsing as normal.
    • After closing the problematic tab, tap the “+” icon to create a new tab and continue browsing as usual.

If you have any concerns or need assistance, feel free to contact us directly or fill out an online Support Ticket. We’re here to help ensure your devices remain secure and your online experience is worry-free.

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