Apr 1, 2021 | How To, Support
macOS 10.15 Catalina and macOS 11 Big Sur are NOT compatible with 32-bit applications. Your Mac has a list of every app and whether it is 32-bit or 64-bit. To find which Apps have compatibility Click on the Apple logo in the top-left corner of your screen. Choose...
Feb 10, 2021 | Exchange and Repair Extension Programs, Support
Apple has discovered a bug in a recent macOS Big Sur and macOS Catalina update that caused some MacBook Pro 2016 and MacBook Pro 2017 laptops from charging past 1%. If your MacBook Pro 2016 or MacBook Pro 2017 is running macOS Big Sur or macOS Catalina and the battery...
Aug 8, 2020 | How To, Support
Devices running a Beta Software Program must reinstall a publicly released operating system (OS) before the device can receive service. Apple’s software diagnostics are not able to work with beta software. We will be unable to successfully perform repairs until...
Aug 31, 2018 | Exchange and Repair Extension Programs
Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on. Apple will repair eligible devices, free of charge....
Jun 22, 2018 | Exchange and Repair Extension Programs
Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors: Letters or characters repeat unexpectedly Letters or characters do not appear Key(s) feel “sticky”...
Apr 21, 2018 | Exchange and Repair Extension Programs
Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were...
Feb 2, 2018 | Exchange and Repair Extension Programs
Apple has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board. These affected units were manufactured between...
Jul 13, 2017 | Exchange and Repair Extension Programs, Support
A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue. As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected...
Nov 17, 2016 | Support, Exchange and Repair Extension Programs
Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device. If your iPhone 6 Plus is exhibiting the symptoms noted...
