Feb 10, 2021 | Exchange and Repair Extension Programs, Support
Apple has discovered a bug in a recent macOS Big Sur and macOS Catalina update that caused some MacBook Pro 2016 and MacBook Pro 2017 laptops from charging past 1%. If your MacBook Pro 2016 or MacBook Pro 2017 is running macOS Big Sur or macOS Catalina and the battery...
Aug 31, 2018 | Exchange and Repair Extension Programs
Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won’t turn on. Apple will repair eligible devices, free of charge....
Jun 22, 2018 | Exchange and Repair Extension Programs
Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors: Letters or characters repeat unexpectedly Letters or characters do not appear Key(s) feel “sticky”...
Apr 21, 2018 | Exchange and Repair Extension Programs
Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were...
Feb 2, 2018 | Exchange and Repair Extension Programs
Apple has determined that a small percentage of iPhone 7 devices may show “No Service” in the status bar (even if cellular coverage is available), due to a component that has failed on the main logic board. These affected units were manufactured between...
Jul 13, 2017 | Exchange and Repair Extension Programs, Support
A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue. As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected...
Nov 17, 2016 | Support, Exchange and Repair Extension Programs
Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device. If your iPhone 6 Plus is exhibiting the symptoms noted...
