Return Policy

To start a return of an online order click here >
Only orders made through can be returned using the above link. Any other order please visit our retail store or contact us.

Return Window

14 days

For defective items beyond 14 days, please get in touch with the manufacturer for warranty claims.

Return Requirements

Unopened, unworn, and items with undamaged packaging may be returned within 14 days for a full refund of items to the original payment method less credit card processing fees.

Opened boxes may be returned within 14 days for store credit only and may incur a restocking fee of up to 25%.

What CAN’T be returned

Software, Books, headphones, and earphones.
Items marked Final Sale, Used, Consignment, Discontinued, Yesterday, or Close Out.
Custom Ordered items are not eligible for return or cancelation once order processing has begun.
Payment processing fees are non-returnable/refundable.

Fees associated with Returns

There may be a restocking fee of up to 25% of the total item value. Item value is determined at the time of purchase and not at the time of return or refund.
The customer is responsible for any and all return shipping costs.

Refunds and the Non-refundable Payment Processing Fees

We apologize, but due to payment processors charging us non-refundable fees to process a payment, we are unable to refund the Payment Processing Fee charged at checkout.

Any refunds granted will have the payment processing fees deducted from the total.


Jessi Group, Inc. will not be responsible for manufacturer rebates. It is the end user’s responsibility to follow the terms and conditions of all manufacturer rebates.


Please contact us at (585)924-1920 or email us at

updated 11/28/23 4:09 PM for wording and clarity.


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Victor Store

7716 Victor Mendon Rd Victor, NY 14564

Showroom Hours:

M-TH: 10am-6pm
FRI: 10am-5pm
SAT: 9am-1pm
SUN: Closed