Welcome to Mac-Ave Support

Repair and service

Click the link below and answer a few questions to get started on your repair.

Start a repair request now >

See our repair prices >

Beware of counterfeit parts

Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues.

Ensure that your device receives the repair and service it deserves. Only Apple and Apple Authorized Service Providers have the knowledge and parts required to repair an Apple device. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.

One with One

Schedule a time to shit down with a Tech for an One with One training.

One with One training is an opportunity for you to get any and all of your computer related questions answered by our Techs.

One with One training is $75/hour.

Contact us today to schedule a One with One session>

Quick How To Videos

Here are a few helpful videos and tutorials to assist with setting up products, learn about features, back up your data, etc..

View our How To Videos >

Be aware of Fake Tech Support

There are a lot of fake tech support companies creating ads and pop-ups trying to scam users to buy their services. It’s important to know how to spot these scams and what to do when you come across one.

Learn more about fake tech support scams >

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AppleCare and Warranty

Get additional repair coverage and support from Apple. Find out if your product is still under warranty or learn more about purchasing AppleCare products.

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Mac-Ave Support is on Twitter

We’re here to provide tips, tricks, and helpful information when and where you need it most.

Follow us on @MacAveSupport >

Exchange and Repair Extension Programs

Find out about various exchange and repair extension programs for products sold by Mac-Ave.

Learn more >

Apple Support Numbers

United States

1-800-275-2273

iPhone

1-800-MY-IPHONE
(1-800-694-7466)

Accessibility and assistive technology

1-877-204-3930

Canada (English)

1-800-263-3394

Canada (French)

1-800-263-3394

Apple Quick Links

Apple worldwide phone numbers

See all Apple phone numbers around the world.

Mobile carriers

For mobile carrier plans and billing or network issues, contact your mobile carrier.

Complimentary support

Most Apple products come with 90 days of complimentary phone support and a one-year limited warranty. We recommend that you check your coverage before contacting Apple.

Lost or stolen Apple products

If you have lost or found an Apple product, get information on using Find My for iPhone, iPad, or iPod touch, or Mac to help find your device. You can also contact your local law-enforcement agency to report it.

24/7 Accessibility support

If you use an accessibility feature or assistive technology, you can get direct access to Apple representatives who are trained in providing support using accessibility services. Find the accessiblity and assistive technology phone number for your country or learn more and get help with accessibility features.

+1 585 924 1920

Customer Service

7716 Victor Mendon Rd
Victor, NY 14472

M-Th: 10am-6pm
Fri: 10am-5pm
Sat: 9am-1pm
Sun: CLOSED

 

 

 

 

 

 

Get In Touch

We're here to answer your questions

Rochester's Apple Authorized Premium Service Provider and Apple Authorized Reseller

© 2016 Jessi Group, Inc. Apple, the Apple logo, Mac, MacBook, MacBook Air, MacBook Pro, iPad air, iPad pro, iPad mini, iPhone, iPod touch, iPod nano, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

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Victor Store

7716 Victor Mendon Rd Victor, NY 14564

Showroom Hours:

M-Th: 10am-6pm
Fri: 10am-5pm

SAT: 9am-1pm
SUN: CLOSED

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