Welcome to Mac-Ave Support
Repair and service
Click the link below and answer a few questions to get started on your repair.
We’re an Apple Authorized Service Provider.
Get your Apple product back working the way it should. Our Apple-trained technicians use Apple-approved diagnostics and tools on every repair. And we only use genuine Apple parts. This means that all of our repairs are Apple certified and backed by Apple.
All Apple repairs are backed by a 90-day Repeat Repair Warranty*
One with One
Schedule a time to sit down with a Tech for a One with One training.
One with One training is an opportunity for you to get any and all of your computer related questions answered by our Techs.
One with One training is $75/hour.
Quick How To Videos
Here are a few helpful videos and tutorials to assist with setting up products, learn about features, back up your data, etc..
Be aware of Fake Tech Support
There are a lot of fake tech support companies creating ads and pop-ups trying to scam users to buy their services. It’s important to know how to spot these scams and what to do when you come across one.
AppleCare and Warranty
Get additional repair coverage and support from Apple. Find out if your product is still under warranty or learn more about purchasing AppleCare products.
Mac-Ave Support By The Numbers
Years In Business
Repairs Completed
%
Apple Certified Repairs
Mac-Ave Support is on Twitter
We’re here to provide tips, tricks, and helpful information when and where you need it most.
Exchange and Repair Extension Programs
Find out about various exchange and repair extension programs for products sold at Mac-Ave.
Apple Support Numbers
United States
1-800-275-2273
iPhone
1-800-MY-IPHONE
(1-800-694-7466)
Accessibility and assistive technology
1-877-204-3930
Canada (English)
1-800-263-3394
Canada (French)
1-800-263-3394
Apple Quick Links
Apple worldwide phone numbers
See all Apple phone numbers around the world.
Mobile carriers
For mobile carrier plans and billing or network issues, contact your mobile carrier.
Complimentary support
Most Apple products come with 90 days of complimentary phone support and a one-year limited warranty. We recommend that you check your coverage before contacting Apple.
Lost or stolen Apple products
If you have lost or found an Apple product, get information on using Find My for iPhone, iPad, or iPod touch, or Mac to help find your device. You can also contact your local law-enforcement agency to report it.
24/7 Accessibility support
If you use an accessibility feature or assistive technology, you can get direct access to Apple representatives who are trained in providing support using accessibility services. Find the accessiblity and assistive technology phone number for your country or learn more and get help with accessibility features.
Disclaimers:
*Limitations may apply. Ask your Support Advisor for more details.
+1 585 924 1920
Customer Service
7716 Victor Mendon Rd
Victor, NY 14472
M-Th: 10am-6pm
Fri: 10am-5pm
Sat: 9am-1pm
Sun: Closed
Get In Touch
We're here to answer your questions
Rochester's Apple Authorized Premium Service Provider and Apple Authorized Reseller
© 2023 Jessi Group, Inc. Apple, the Apple logo, Mac, MacBook, MacBook Air, MacBook Pro, iPad air, iPad pro, iPad mini, iPhone, iPod touch, iPod nano, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.
Quick Links
GOOGLE MAP
Victor Store
Showroom Hours:
M-TH: 10am-6pm
FRI: 10am-5pm
SAT: 9am-1pm
SUN: Closed