Same Day iPhone Battery Service Starting at $49.*
*Same Day Service available while supplies last. In some cases when battery service cannot be performed a whole unit replacement will be required leading to longer than expected turn-around time.
A $1.99 Display Adhesive fee will be added to the service for iPhone 6S, iPhone 6S Plus, iPhone 7, iPhone 7 Plus, iPhone 8, and iPhone 8 Plus.
A $2.49 Display Adhesive fee will be added to the service for iPhone X, iPhone XR, iPhone XS, and iPhone XS Max.
Welcome to Mac-Ave Support
Repair and service
Click the link below and answer a few questions to get started on your repair.
Beware of counterfeit parts
Some counterfeit and third party power adapters and batteries may not be designed properly and could result in safety issues.
Ensure that your device receives the repair and service it deserves. Only Apple and Apple Authorized Service Providers have the knowledge and parts required to repair an Apple device. If you need a replacement adapter to charge your Apple device, we recommend getting an Apple power adapter.
One with One
Schedule a time to sit down with a Tech for a One with One training.
One with One training is an opportunity for you to get any and all of your computer related questions answered by our Techs.
One with One training is $75/hour.
Quick How To Videos
Here are a few helpful videos and tutorials to assist with setting up products, learn about features, back up your data, etc..
Be aware of Fake Tech Support
There are a lot of fake tech support companies creating ads and pop-ups trying to scam users to buy their services. It’s important to know how to spot these scams and what to do when you come across one.
AppleCare and Warranty
Get additional repair coverage and support from Apple. Find out if your product is still under warranty or learn more about purchasing AppleCare products.
Mac-Ave Support is on Twitter
We’re here to provide tips, tricks, and helpful information when and where you need it most.
Exchange and Repair Extension Programs
Find out about various exchange and repair extension programs for products sold at Mac-Ave.
Apple Support Numbers
United States
1-800-275-2273
iPhone
1-800-MY-IPHONE
(1-800-694-7466)
Accessibility and assistive technology
1-877-204-3930
Canada (English)
1-800-263-3394
Canada (French)
1-800-263-3394
Apple Quick Links
Apple worldwide phone numbers
See all Apple phone numbers around the world.
Mobile carriers
For mobile carrier plans and billing or network issues, contact your mobile carrier.
Complimentary support
Most Apple products come with 90 days of complimentary phone support and a one-year limited warranty. We recommend that you check your coverage before contacting Apple.
Lost or stolen Apple products
If you have lost or found an Apple product, get information on using Find My for iPhone, iPad, or iPod touch, or Mac to help find your device. You can also contact your local law-enforcement agency to report it.
24/7 Accessibility support
If you use an accessibility feature or assistive technology, you can get direct access to Apple representatives who are trained in providing support using accessibility services. Find the accessiblity and assistive technology phone number for your country or learn more and get help with accessibility features.
+1 585 924 1920
Customer Service
7716 Victor Mendon Rd
Victor, NY 14472
M-Th: 10am-6pm
Fri: 10am-5pm
Sat: 9am-1pm
Sun: Closed
Get In Touch
We're here to answer your questions
Rochester's Apple Authorized Premium Service Provider and Apple Authorized Reseller
© 2023 Jessi Group, Inc. Apple, the Apple logo, Mac, MacBook, MacBook Air, MacBook Pro, iPad air, iPad pro, iPad mini, iPhone, iPod touch, iPod nano, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.
Quick Links
GOOGLE MAP
Victor Store
Showroom Hours:
M-TH: 10am-6pm
FRI: 10am-5pm
SAT: 9am-1pm
SUN: Closed