Apple Authorized Service Provider

Mac-Ave by Jessi Group, Inc. Service Rates

As an Apple Authorized Service Provider we provide in and out-of-warranty repair on Apple products

*DISCLAIMER: All Prices Below are subject to rate changes, additional fees, and sales tax and may not be up-to-date.*

Diagnostic Fee $90 (Service Minimum)

We charge a diagnostic fee/service minimum of $90 for all repairs. Once your repair starts diagnostics/troubleshooting the $90 diagnostic fee will be assessed. The diagnostic fee is non-refundable.

For covered warranty repairs the diagnostic fee may be paid for by the manufacturer. 

Standard Rate $90/hr

Standard Rate has an average turn-around of 3-5 business days. Repairs are handled on a first-come first-serve basis. Repairs enter into the repair queue and proceed forward accordingly. Time to completion depends on number of repairs ahead in the queue, complexity of diagnosis, part shipping times, and complexity of repair. For more immediate or timely repairs please see Expedite/Priority Service Rate.

If at any point a Standard Rate repair requires immediate attention or action at request of customer it will turn into an Expedite/Priority Rate repair.

Expedite/Priority Rate $180/hr

Expedite/Priority Rate has a turn-around of 0-3 business days. With Expedite/Priority your repair skips the service queue and is immediately placed on the repair bench to start diagnostics/service. Your repair will take precedence over Standard Rate repairs and will be addressed first every step of the way. When parts arrive Expedite/Priority Rate repairs are installed first.

Expedite/Priority Rate has a diagnostic fee/service minimum of $180 and is independent of any manufacturer warranty

Queue Jump Fee +$90

For a one time fee of $90 your service will jump to the front of the queue for immediate diagnostics. This fee is only for diagnostics and troubleshooting. It does not give your repair Expedite/Priority Rate service.

This one time $90 fee is non-refundable and is in addition to other diagnostic fees and service rates. This fee is not covered by any manufacturer warranty.

One-on-One Training $75/hr

We offer personalized one-on-one training at a rate of $75/hour. With this service you will be able to bring in your own technology and questions and have our trained technicians help you. This is not a class setting and our technician’s only focus is helping you learn about your technology product(s).

On-Site Service Rate $150/hr

Our technician will travel to your location and provide service and support.

+$55/hr travel fee

Warranty Repairs

All covered warranty repairs receive Standard Rate service for the covered part/issue. If faster service is required our Expedite/Priority Rate or Queue Jump Fee can be purchased for an additional charge outside of warranty coverage.

iPhone Repair Prices

iPhone Repair Pricing

We perform repairs for most iPhone issues and models. In the unlikely event, a repair cannot be performed the device will have to be sent out to Apple for completion of the repair.

AppleCare+ Service Fees

Display/Front Glass Damage = $29
Maximum Repair Fee for all other damage = $99

iPhone 14 Series Out-Of-Warranty Service Fees

  Screen Only Battery Only Other Damage
iPhone 14 Pro Max $404 $99 $674
iPhone 14 Pro $354 $99 $624
iPhone 14 Plus $354 $99 $474
iPhone 14 $304 $99 $424

 

iPhone 13 Series Out-Of-Warranty Service Fees

  Screen Only Battery Only Other Damage
iPhone 13 Pro Max $354 $85 $624
iPhone 13 Pro $304 $85 $574
iPhone 13 $304 $85 $474
iPhone 13 mini $254 $85 $424

 

iPhone 12 Series Out-Of-Warranty Service Fees

  Screen Only Battery Only Other Damage
iPhone 12 Pro Max $354 $85 $624
iPhone 12 Pro $304 $85 $574
iPhone 12 $304 $85 $474
iPhone 12 mini $254 $85 $424

 

iPhone 11 Series Out-Of-Warranty Service Fees

  Screen Only Battery Only Other Damage
iPhone 11 Pro Max $354 $85 $624
iPhone 11 Pro $304 $85 $574
iPhone 11 $224 $85 $424

 

iPhone X/Xs Series Out-Of-Warranty Service Fees

  Screen Only Battery Only Other Damage
iPhone Xs Max $354 $85 $624
iPhone X
iPhone Xs
$304 $85 $574
iPhone XR $224 $85 $424

 

iPhone SE Series Out-Of-Warranty Service Fees

  Screen Only Battery Only Other Damage
iPhone SE (3rd Generation) $154 $69 $324
iPhone SE (2nd Generation) $154 $69 $294
iPhone SE $154 $69 $294

 

iPhone 8 Series Out-Of-Warranty Service Fees

  Screen Only Battery Only Other Damage
iPhone 8 Plus $194 $69 $424
iPhone 8 $174 $69 $374

 

iPhone 7 Series Out-Of-Warranty Service Fees

  Screen Only Battery Only Other Damage
iPhone 7 Plus $194 $69 $374
iPhone 7 $174 $69 $344

 

iPhone 6s Series Out-Of-Warranty Service Fees

  Screen Only Battery Only Other Damage
iPhone 6s Plus $194 $69 $354
iPhone 6s $174 $69 $324

iPad Repair Prices

All iPad hardware issues result in Whole Unit Replacements by Apple. Data loss is all but guaranteed with hardware related service. Please backup your data before bringing your iPad in for replacement.

AppleCare+ Service Fees

All Damage = $49
Accessory Damage = $29

iPad Pro Series Out-Of-Warranty Service Fees

  Battery Only Other Service
iPad Pro 12.9-inch (6th Generation) Wi-Fi + Cellular $190 $799
iPad Pro 12.9-inch (6th Generation) Wi-Fi $190 $749
iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular $125 $799
iPad Pro 12.9-inch (5th Generation) Wi-Fi $125 $749
iPad Pro 12.9-inch (4th Generation) $125 $649
iPad Pro 12.9-inch (3rd Generation) $125 $649
iPad Pro 12.9-inch (2nd Generation) $125 $599
iPad Pro 12.9-inch (1st Generation) $125 $599
iPad Pro 11-inch (4th Generation) Wi-Fi + Cellular $165 $599
iPad Pro 11-inch (4th Generation) Wi-Fi $165 $549
iPad Pro 11-inch (3rd Generation) Wi-Fi + Cellular $125 $599
iPad Pro 11-inch (3rd Generation) Wi-Fi $125 $549
iPad Pro 11-inch (2nd Generation) $125 $499
iPad Pro 11-inch (1st Generation) $125 $499
iPad Pro 10.5-inch $125 $449
iPad Pro 9.7-inch $125 $385

 

iPad mini Series Out-Of-Warranty Service Fees

  Battery Only Other Service
iPad mini (6th Generation) Wi-Fi $125 $355
iPad mini (6th Generation) Wi-Fi + Cellular $125 $399
iPad mini (5th Generation) $125 $305
iPad mini (4th Generation) $125 $305
iPad mini (3rd Generation) $125 $305

 

iPad Air Series Out-Of-Warranty Service Fees

  Battery Only Other Service
iPad Air (5th Generation) Wi-Fi $125 $419
iPad Air (5th Generation) Wi-Fi + Cellular $125 $469
iPad Air (4th Generation) $125 $419
iPad Air (3rd Generation) $125 $385
iPad Air 2 $125 $305

 

iPad Series Out-Of-Warranty Service Fees

  Battery Only Other Service
iPad (10th Generation) Wi-Fi $125 $325
iPad (10th Generation) Wi-Fi + Cellular $125 $375
iPad (9th Generation) $125 $259
iPad (8th Generation) $125 $259
iPad (7th Generation) $125 $259
iPad (6th Generation) $125 $259
iPad (5th Generation) $125 $259
iPad 2 $125 $259
Mac Battery Repair Prices

We perform repairs in-house. Average repair time is 2-3 business days. Please backup your computer before bringing it in for repair.

AppleCare+ Service Fees

Display and Enclosure Damage = $99
All other damage = $299

Mac Out-Of-Warranty Battery Service Fees Parts and Labor

  Battery Service
16-inch MacBook Pro $430
14-inch MacBook Pro $430
15-inch MacBook Pro $430
13-inch MacBook Pro $410
12-inch MacBook $410
13-inch MacBook Air (2018 and later) $330
13-inch MacBook Air (2017 and earlier) $250
11-inch MacBook Air $250

 

New Hard Drive Installation

$(Price of Hard Drive) + $225 (Labor) + $150 (Data Transfer if requested)

Operating System (OS) Upgrade

For OS upgrades of 4 versions or more: $250 + tax
For OS upgrades of 3 versions or less: $175.00 + tax
OS X recovery: $99 + tax

Data Transfer/Migration

Mac to Mac:
Within 2 Operating Systems: $175 + tax
More than 2 Operating Systems: $199 + tax

PC to Mac:
Within 2 Operating Systems: $190 + tax
More than 2 Operating Systems: $250 + tax

Virus, Spyware, Adware Removal

macOS : $105.00 + tax
Windows : $199.00 + tax

Data Recovery

Data Recovery from failed Hard Drive: Starts at $299.00 + tax (non refundable).

RAM Upgrade/Installation

For RAM Not purchased through Mac-Ave the installation cost is: $65 + tax1
If RAM is purchased through Mac-Ave installation is complimentary.

Additional Services

WordPress Web Development: Contact for estimate
FileMaker Database Creation: Contact for estimate
iOS Evaluation (iPad, iPhone, iPod): $75 + tax (non refundable fee)
Apple TV Evaluation: $55 + tax (non refundable fee)
Data Backup of an iOS Device: $99 + tax
Data Backup of a Computer: $175 + tax

*DISCLAIMER: All Prices Above are subject to rate changes, additional fees, and sales tax and may not be up-to-date.*

For repairs that can not be completed in-house and require to be shipped off-site, a shipping and handling fee may be applied to the service and is not covered by AppleCare Protection Plan or AppleCare+. If Mail-In repairs are cancelled a facilitation fee of up to $90 may be assessed.
1 Some product models are excluded from the $65 installation charge and may require more service to perform RAM upgrades. For excluded models a quote will be provided upon request.

Change Date: March 21st, 2023

Service Request Form

Click the button below to be directed to our pre service form. This will help speed up your check-in process and get your device back to you sooner.

+1 585 924 1920

Customer Service

7716 Victor Mendon Rd
Victor, NY 14472

M-Th: 10am-6pm
Fri: 10am-5pm
Sat: 9am-1pm
Sun: Closed

Get In Touch

We're here to answer your questions

Rochester's Apple Authorized Premium Service Provider and Apple Authorized Reseller

© 2023 Jessi Group, Inc. Apple, the Apple logo, Mac, MacBook, MacBook Air, MacBook Pro, iPad air, iPad pro, iPad mini, iPhone, iPod touch, iPod nano, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

GOOGLE MAP

Victor Store

7716 Victor Mendon Rd Victor, NY 14564

Showroom Hours:

M-TH: 10am-6pm
FRI: 10am-5pm

SAT: 9am-1pm
SUN: Closed

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