Mac-Ave by Jessi Group, Inc. Service Rates
As an Apple Authorized Service Provider we provide in and out-of-warranty repair on Apple products
*DISCLAIMER: All Prices Below are subject to rate changes, additional fees, and sales tax and may not be up-to-date.*
Diagnostic Fee $90 (Service Minimum)
We charge a diagnostic fee/service minimum of $90 for all repairs. Once your repair starts diagnostics/troubleshooting the $90 diagnostic fee will be assessed. The diagnostic fee is non-refundable.
For covered warranty repairs the diagnostic fee may be paid for by the manufacturer.
Standard Rate $90/hr
Standard Rate has an average turn-around of 3-5 business days. Repairs are handled on a first-come first-serve basis. Repairs enter into the repair queue and proceed forward accordingly. Time to completion depends on number of repairs ahead in the queue, complexity of diagnosis, part shipping times, and complexity of repair. For more immediate or timely repairs please see Expedite/Priority Service Rate.
If at any point a Standard Rate repair requires immediate attention or action at request of customer it will turn into an Expedite/Priority Rate repair.
Expedite/Priority Rate $180/hr
Expedite/Priority Rate has a turn-around of 0-3 business days. With Expedite/Priority your repair skips the service queue and is immediately placed on the repair bench to start diagnostics/service. Your repair will take precedence over Standard Rate repairs and will be addressed first every step of the way. When parts arrive Expedite/Priority Rate repairs are installed first.
Expedite/Priority Rate has a diagnostic fee/service minimum of $180 and is independent of any manufacturer warranty
Queue Jump Fee +$90
For a one time fee of $90 your service will jump to the front of the queue for immediate diagnostics. This fee is only for diagnostics and troubleshooting. It does not give your repair Expedite/Priority Rate service.
This one time $90 fee is non-refundable and is in addition to other diagnostic fees and service rates. This fee is not covered by any manufacturer warranty.
One-on-One Training $75/hr
We offer personalized one-on-one training at a rate of $75/hour. With this service you will be able to bring in your own technology and questions and have our trained technicians help you. This is not a class setting and our technician’s only focus is helping you learn about your technology product(s).
On-Site Service Rate $150/hr
Our technician will travel to your location and provide service and support.
+$55/hr travel fee
Warranty Repairs
All covered warranty repairs receive Standard Rate service for the covered part/issue. If faster service is required our Expedite/Priority Rate or Queue Jump Fee can be purchased for an additional charge outside of warranty coverage.
iPhone Repair Prices
iPhone Repair Pricing
We perform repairs for most iPhone issues and models. In the unlikely event, a repair cannot be performed the device will have to be sent out to Apple for completion of the repair.
iPhone 14 Series Out-Of-Warranty Service Fees
| Screen Only | Battery Only | Other Damage | |
| iPhone 14 Pro Max | $404 | $99 | $674 |
| iPhone 14 Pro | $354 | $99 | $624 |
| iPhone 14 Plus | $354 | $99 | $474 |
| iPhone 14 | $304 | $99 | $424 |
iPhone 13 Series Out-Of-Warranty Service Fees
| Screen Only | Battery Only | Other Damage | |
| iPhone 13 Pro Max | $354 | $85 | $624 |
| iPhone 13 Pro | $304 | $85 | $574 |
| iPhone 13 | $304 | $85 | $474 |
| iPhone 13 mini | $254 | $85 | $424 |
iPhone 12 Series Out-Of-Warranty Service Fees
| Screen Only | Battery Only | Other Damage | |
| iPhone 12 Pro Max | $354 | $85 | $624 |
| iPhone 12 Pro | $304 | $85 | $574 |
| iPhone 12 | $304 | $85 | $474 |
| iPhone 12 mini | $254 | $85 | $424 |
iPhone 11 Series Out-Of-Warranty Service Fees
| Screen Only | Battery Only | Other Damage | |
| iPhone 11 Pro Max | $354 | $85 | $624 |
| iPhone 11 Pro | $304 | $85 | $574 |
| iPhone 11 | $224 | $85 | $424 |
iPhone X/Xs Series Out-Of-Warranty Service Fees
| Screen Only | Battery Only | Other Damage | |
| iPhone Xs Max | $354 | $85 | $624 |
| iPhone X iPhone Xs |
$304 | $85 | $574 |
| iPhone XR | $224 | $85 | $424 |
iPhone SE Series Out-Of-Warranty Service Fees
| Screen Only | Battery Only | Other Damage | |
| iPhone SE (3rd Generation) | $154 | $69 | $324 |
| iPhone SE (2nd Generation) | $154 | $69 | $294 |
| iPhone SE | $154 | $69 | $294 |
iPhone 8 Series Out-Of-Warranty Service Fees
| Screen Only | Battery Only | Other Damage | |
| iPhone 8 Plus | $194 | $69 | $424 |
| iPhone 8 | $174 | $69 | $374 |
iPhone 7 Series Out-Of-Warranty Service Fees
| Screen Only | Battery Only | Other Damage | |
| iPhone 7 Plus | $194 | $69 | $374 |
| iPhone 7 | $174 | $69 | $344 |
iPhone 6s Series Out-Of-Warranty Service Fees
| Screen Only | Battery Only | Other Damage | |
| iPhone 6s Plus | $194 | $69 | $354 |
| iPhone 6s | $174 | $69 | $324 |
iPad Repair Prices
All iPad hardware issues result in Whole Unit Replacements by Apple. Data loss is all but guaranteed with hardware related service. Please backup your data before bringing your iPad in for replacement.
iPad Pro Series Out-Of-Warranty Service Fees
| Battery Only | Other Service | |
| iPad Pro 12.9-inch (6th Generation) Wi-Fi + Cellular | $190 | $799 |
| iPad Pro 12.9-inch (6th Generation) Wi-Fi | $190 | $749 |
| iPad Pro 12.9-inch (5th Generation) Wi-Fi + Cellular | $125 | $799 |
| iPad Pro 12.9-inch (5th Generation) Wi-Fi | $125 | $749 |
| iPad Pro 12.9-inch (4th Generation) | $125 | $649 |
| iPad Pro 12.9-inch (3rd Generation) | $125 | $649 |
| iPad Pro 12.9-inch (2nd Generation) | $125 | $599 |
| iPad Pro 12.9-inch (1st Generation) | $125 | $599 |
| iPad Pro 11-inch (4th Generation) Wi-Fi + Cellular | $165 | $599 |
| iPad Pro 11-inch (4th Generation) Wi-Fi | $165 | $549 |
| iPad Pro 11-inch (3rd Generation) Wi-Fi + Cellular | $125 | $599 |
| iPad Pro 11-inch (3rd Generation) Wi-Fi | $125 | $549 |
| iPad Pro 11-inch (2nd Generation) | $125 | $499 |
| iPad Pro 11-inch (1st Generation) | $125 | $499 |
| iPad Pro 10.5-inch | $125 | $449 |
| iPad Pro 9.7-inch | $125 | $385 |
iPad mini Series Out-Of-Warranty Service Fees
| Battery Only | Other Service | |
| iPad mini (6th Generation) Wi-Fi | $125 | $355 |
| iPad mini (6th Generation) Wi-Fi + Cellular | $125 | $399 |
| iPad mini (5th Generation) | $125 | $305 |
| iPad mini (4th Generation) | $125 | $305 |
| iPad mini (3rd Generation) | $125 | $305 |
iPad Air Series Out-Of-Warranty Service Fees
| Battery Only | Other Service | |
| iPad Air (5th Generation) Wi-Fi | $125 | $419 |
| iPad Air (5th Generation) Wi-Fi + Cellular | $125 | $469 |
| iPad Air (4th Generation) | $125 | $419 |
| iPad Air (3rd Generation) | $125 | $385 |
| iPad Air 2 | $125 | $305 |
iPad Series Out-Of-Warranty Service Fees
| Battery Only | Other Service | |
| iPad (10th Generation) Wi-Fi | $125 | $325 |
| iPad (10th Generation) Wi-Fi + Cellular | $125 | $375 |
| iPad (9th Generation) | $125 | $259 |
| iPad (8th Generation) | $125 | $259 |
| iPad (7th Generation) | $125 | $259 |
| iPad (6th Generation) | $125 | $259 |
| iPad (5th Generation) | $125 | $259 |
| iPad 2 | $125 | $259 |
Mac Battery Repair Prices
We perform repairs in-house. Average repair time is 2-3 business days. Please backup your computer before bringing it in for repair.
Mac Out-Of-Warranty Battery Service Fees Parts and Labor
| Battery Service | |
| 16-inch MacBook Pro | $430 |
| 14-inch MacBook Pro | $430 |
| 15-inch MacBook Pro | $430 |
| 13-inch MacBook Pro | $410 |
| 12-inch MacBook | $410 |
| 13-inch MacBook Air (2018 and later) | $330 |
| 13-inch MacBook Air (2017 and earlier) | $250 |
| 11-inch MacBook Air | $250 |
New Hard Drive Installation
$(Price of Hard Drive) + $180 (Labor) + $150 (Data Transfer if requested)
Operating System (OS) Upgrade
For OS upgrades of 4 versions or more: $250 + tax
For OS upgrades of 3 versions or less: $175.00 + tax
OS X recovery: $99 + tax
Data Transfer/Migration
Mac to Mac:
Within 2 Operating Systems: $175 + tax
More than 2 Operating Systems: $199 + tax
PC to Mac:
Within 2 Operating Systems: $190 + tax
More than 2 Operating Systems: $250 + tax
Virus, Spyware, Adware Removal
macOS : $105.00 + tax
Windows : $199.00 + tax
Data Recovery
Data Recovery from failed Hard Drive: Starts at $299.00 + tax (non refundable).
RAM Upgrade/Installation
For RAM Not purchased through Mac-Ave the installation cost is: $65 + tax1
If RAM is purchased through Mac-Ave installation is complimentary.
Additional Services
WordPress Web Development: Contact for estimate
FileMaker Database Creation: Contact for estimate
iOS Evaluation (iPad, iPhone, iPod): $75 + tax (non refundable fee)
Apple TV Evaluation: $55 + tax (non refundable fee)
Data Backup of an iOS Device: $99 + tax
Data Backup of a Computer: $175 + tax
*DISCLAIMER: All Prices Above are subject to rate changes, additional fees, and sales tax and may not be up-to-date.*
For repairs that can not be completed in-house and require to be shipped off-site, a shipping and handling fee may be applied to the service and is not covered by AppleCare Protection Plan or AppleCare+. If Mail-In repairs are cancelled a facilitation fee of up to $90 may be assessed.
1 Some product models are excluded from the $65 installation charge and may require more service to perform RAM upgrades. For excluded models a quote will be provided upon request.
Change Date: March 21st, 2023
Service Request Form
Click the button below to be directed to our pre service form. This will help speed up your check-in process and get your device back to you sooner.
+1 585 924 1920
Customer Service
7716 Victor Mendon Rd
Victor, NY 14472
M-Th: 10am-6pm
Fri: 10am-5pm
Sat: 9am-1pm
Sun: Closed
Get In Touch
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Rochester's Apple Authorized Premium Service Provider and Apple Authorized Reseller
© 2023 Jessi Group, Inc. Apple, the Apple logo, Mac, MacBook, MacBook Air, MacBook Pro, iPad air, iPad pro, iPad mini, iPhone, iPod touch, iPod nano, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.
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Victor Store
Showroom Hours:
M-TH: 10am-6pm
FRI: 10am-5pm
SAT: 9am-1pm
SUN: Closed