Mac-Ave By Jessi Group, Inc. is NOT responsible for any misdiagnosis by the manufacturer. If equipment is covered under the manufacturer warranty and it becomes a non-warranty issue, the service is billable and you are required to pay our one-hour minimum in-house service rate. All third-party equipment will be handled as per manufacturer warranty, on a case-to-case basis, however, any shipping or expediting will incur a fee. Software problems are NOT covered by manufacturer warranty.
Mac-Ave By Jessi Group, Inc. is NOT responsible for any data loss that occurs before, during, or after service. Please note that data recovery is an additional service with a starting cost of $199, and while we strive to recover your data, there is no guarantee that all data will be recovered or that it will be in a computer-readable format.
I/We hereby authorize repairs on the above device. I/We understand that the charges incurred cover this specific repair only. I/We agree that payment will be made upon receipt of invoice, or I/We will pay a service charge of 2% per month. I/We also agree to pay all attorneys and/or collection fees required to obtain payment. I/We understand that any equipment left unclaimed within sixty (60 days after being notified by Mac-Ave that service is complete, Mac-Ave will consider the product(s) abandoned and may dispose of the product(s) in accordance with applicable law.
I/We understand that the minimum Mac-Ave In-House Hardware Service Labor Rate is $90 per hour and Software Service Labor Rate is $125 per hour and that they are non-refundable. I/We understand that a one-hour labor minimum of $90 is required for all service that is either not covered by the manufacturer or that has been canceled/declined.
