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One

Fill out a support ticket

This provides us with all our required information to get you started. Leaving out our own misinterpretations and typos.

Two

Receive a 5 digit Support Ticket ID

It takes 1-2 business hours (between 10am-6pm Monday-Friday) for a Support Ticket ID to be generated and sent to you via email or text.

Three

Bring in for service

You can drop your device off anytime after you receive the 5-digit Support Ticket ID. Or you can schedule an appointment if you would prefer but that’s not entirely required.

Submit a Support Ticket

MacBook Air 15″

Impressively big. Impossibly thin.

Available Today

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Retail

We sell new and used Apple products (MacBooks, iMacs, iPads, iPods) with a wide range of accessories.

Express Service

With our in house service department and streamlined check-in process. We can get your computer or mobile device back up and running sooner.

Training

Our knowledgeable staff is always available to schedule a time to sit down and answer any and all of your technology related questions.

On Site Service

With on-site service there is no need to worry about downtime while your equipment is in the shop. We can send a technician to your location to solve any of your IT woes.

This business is great! Took my MacAir in this morning first thing because of a pop-up I was concerned about, as well as other operating questions. They had it for a little over an hour and it’s all fixed! A great local shop! They’re knowledgeable and speak in “user friendly” terms. Will be back!
Patricia

A quirky local shop that is way more fun than the Apple Store. They have been selling and repairing Macs since before the Genius Bar folks were even born. Mac Ave employees are not paid by Apple, so they are free to offer sharper criticisms of the pros and cons of a particular product.
Damon D.

Highly professional, so friendly, great work. They had a new battery in my phone in 1.5 hours on a busy day! Highly recommend using their online form which gets you all ready for the appointment. They also have absolutely top notch safety measures in place during COVID-19 and continue to be a great service during this time. Thank you!

Maggie L.

Best Selling Products

Apps are available on the App Store. Title availability is subject to change.
(1)Accessories are sold separately.
(2)Battery life varies by use and configuration. See www.apple.com/batteries for more information.

+1 585 924 1920

Customer Service

7716 Victor Mendon Rd
Victor, NY 14472

M-Th: 10am-6pm
Fri: 10am-5pm
Sat: 9am-1pm
Sun: Closed

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MAC-AVE

Rochester's Apple Authorized Premium Service Provider and Apple Authorized Reseller

© 2023 Jessi Group, Inc. Apple, the Apple logo, Mac, MacBook, MacBook Air, MacBook Pro, iPad air, iPad pro, iPad mini, iPhone, iPod touch, iPod nano, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.

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Victor Store

7716 Victor Mendon Rd Victor, NY 14564

Showroom Hours:

M-TH: 10am-6pm
FRI: 10am-5pm
SAT: 9am-1pm
SUN: Closed

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