Need Help?
Getting started is as easy as one, two, three
One
Fill out a support ticket
This provides us with all our required information to get you started. Leaving out our own misinterpretations and typos.
Two
Receive a 5 digit Support Ticket ID
It takes 1-2 business hours (between 10am-6pm Monday-Friday) for a Support Ticket ID to be generated and sent to you via email or text.
Three
Bring in for service
You can drop your device off anytime after you receive the 5-digit Support Ticket ID. Or you can schedule an appointment if you would prefer but that’s not entirely required.
Sale Items
-
Sale!
Agent18 Cases For iPhone 5/5s/se
$19.99 -
Sale!
AirPods Max – Silver
$499.99 -
Sale!
AirPods Max – Sky Blue
$499.99 -
Sale!
AirPods Max – Space Gray
$499.99 -
Sale!
Angry Birds Stereo Headphones
$9.99 -
Sale!
Apple Component AV Cable (Obsolete)
$46.99 -
Sale!
Apple iPad Mini 1/2/3 Smart Cover Red MD828LL/A
$37.00 -
Sale!
Apple iPhone 6 Plus Leather Case – Black
$48.00 -
Sale!
Apple Siri Remote
$78.00 -
Sale!
Aria Slim Lightweight Tote by Moshi
$74.99 -
Sale!
Aria, Slim Lightweight Tote by Moshi – Ceramic Gray
$74.99 -
Sale!
Audio Splitter for iPod Shuffle
$12.99 -
Sale!
Bandolier Angela Cream for iPhone 6 / 7
$125.80 -
Sale!
Bandolier Bandolet Metallic Ash for iPhone X
$74.80 -
Sale!
Bandolier EMMA Brown for iPhone 8 / 7 / 6
$74.80
BEWARE!
Don’t fall victim to scammers posing as Apple, Amazon, Microsoft, Google, etc.
Retail
We sell new and used Apple products (MacBooks, iMacs, iPads, iPods) with a wide range of accessories.
Express Service
With our in house service department and streamlined check-in process. We can get your computer or mobile device back up and running sooner.
Training
Our knowledgeable staff is always available to schedule a time to sit down and answer any and all of your technology related questions.
On Site Service
With on-site service there is no need to worry about downtime while your equipment is in the shop. We can send a technician to your location to solve any of your IT woes.
Highly professional, so friendly, great work. They had a new battery in my phone in 1.5 hours on a busy day! Highly recommend using their online form which gets you all ready for the appointment. They also have absolutely top notch safety measures in place during COVID-19 and continue to be a great service during this time. Thank you!
Best Selling Products
Apps are available on the App Store. Title availability is subject to change.
(1)Accessories are sold separately.
(2)Battery life varies by use and configuration. See www.apple.com/batteries for more information.
+1 585 924 1920
Customer Service
7716 Victor Mendon Rd
Victor, NY 14472
M-Th: 10am-6pm
Fri: 10am-5pm
Sat: 9am-1pm
Sun: Closed
Get In Touch
We're here to answer your questions
Rochester's Apple Authorized Premium Service Provider and Apple Authorized Reseller
Ā© 2023 Jessi Group, Inc. Apple, the Apple logo, Mac, MacBook, MacBook Air, MacBook Pro, iPad air, iPad pro, iPad mini, iPhone, iPod touch, iPod nano, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries.
Quick Links
GOOGLE MAP
Victor Store
Showroom Hours:
M-TH: 10am-6pm
FRI: 10am-5pm
SAT: 9am-1pm
SUN: Closed